Robert C. Camp

Robert C. Camp, world-renowned authority on benchmarking, has produced this valuable reference, Business Process Benchmarking, on how to perform effective Benchmarking for optimum results. Benchmarking business process is an important key to success for any organization interested in pursuing productivity, continuous improvement, and increased performance.

Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp produces a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.

The world-class authoritative guide for successful benchmarking, Business Process Benchmarking gives you

• Key success factors for the leadership and management of benchmarking
• How-to information that will improve operations in your organization for quick results
• Case studies that highlight current success stories
• TQM tools that can be used to analyze benchmarking resources
• Reference materials that provide the best in benchmarking resources.

This book shares material on benchmarking that has never been covered before. A break-through new concept called step zero is divulged as a new, important first stage in any Benchmarking model.

Managing the benchmarking assignment before, during, and after a benchmarking team's activities is an essential component of successful benchmarking. Camp explains the critical management process and establishes leadership and training strategies for Benchmarking. In material that cannot be found elsewhere, he reveals lessons learned and identifies key success factors for effective Benchmarking.

In addition, Camp provides a wealth of case studies, from Malcolm Baldrige National Quality Award winning organizations, that illustrate how leading-edge quality organizations have conducted their most productive Benchmarking projects. The references also offer a host of information sources that will help guide your way to successful benchmarking.

Organizations must have goal-directed and rapid continuous learning to remain competitive. By discovering how to effectively manage the Benchmarking process through Business Process Benchmarking, your organization can achieve the highest level of quality and excellence.

Robert C. Camp is manager, Benchmarking competency, quality office for Xerox Corporation's US customer operations. He is responsible for expanding and intensifying Benchmarking in all units of customer operations.

Camp has presented the Xerox Benchmarking experience at many major international events. He has been recognized four times in Zero for his leadership in benchmarking and is cited in The International Who's Who in Quality. He helped to establish the International Benchmarking Clearinghouse, and also served on the Executive Committee of the Council of Logistics Management, where he was president in 1993.

He has a bachelors degree in civil engineering from Cornell University and an MBA from Cornell University's Johnson School of Management. He also earned a Ph.D. in logistics and operations research from The Pennsylvania State University. He is the author of the best-selling book, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Camp is a member of ASQC.